Terms of Service

Last updated: January 18, 2026

1. Parties and Applicability

These Terms of Service ("Terms") constitute a binding agreement between you ("Customer") and Codebit, CVR number DK31845548, Vigerslev Allé 67, 1 tv., 2500 Valby, Denmark ("Codebit", "we", "us") regarding your use of the Duus.ai service ("Service").

The Service is primarily intended for business customers (B2B). By creating an account or using the Service, you accept these Terms.

2. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and accepted these Terms. If you use the Service on behalf of a company, you warrant that you have the authority to bind the company to these Terms.

Your continued use of the Service constitutes acceptance of any changes to the Terms.

3. Service Description

Duus.ai provides an AI-powered customer service platform that includes:

• AI chatbots trained on your company's knowledge base

• Website crawling and document processing

• Chat widget for integration on your website

• Conversation analytics and reporting

• Escalation options to human support

• Webhook integrations

We reserve the right to modify, update, or temporarily suspend the Service for maintenance, security, or legal reasons.

4. User Accounts and Responsibilities

You are responsible for keeping your login credentials confidential and for all activity under your account. You must promptly notify us of any unauthorized use of your account.

You warrant that all information you provide during registration is accurate and up-to-date.

5. Acceptable Use

You may not use the Service for:

• Illegal activities or activities that infringe third-party rights